When you are happy, we are happy

The ethos of deliverance of high service standards is intrinsic in our rapid success story and this service culture remains our unwaivering priority. Our business thrives on recommendations and positive testimony. Here are some recent examples of our clients comments:-

  • Thank your team for all their huge support and hard work

    Dear Louis, You'll know now that a couple of weeks ago we finally completed our move and we are now getting settled and starting to make it a wonderful family home I know it can be. Although I have already mentioned it briefly I wanted to write to you personally to thank your team for all their huge support and hard work, and in particular Gwen, who was nothing less than amazing. She was always helpful, knowledgeable, generous with her time, constructive with her comments and reassuring when it was needed. Unfortunately very little of this I received from my own Estate Agent and I can't help but think she did their job too. I'm certain you already know how good Gwen is and what difference her job makes during this process.  In fact, so good was she at keeping me up to date, informing of progress and so knowledgeable that I actually forgot she wasn't actually my estate agent! I doubt moving and selling is ever straightforward and I think I underestimated how difficult and stressful it really was. However, I am absolutely certain that had it not been for Gwen’s great support the whole process would have been even more difficult and I wonder if we would have moved when we did. For this I have already personally thanked Gwen, but I felt it important that you also heard it from me. As a business owner myself, I know the importance of feedback, and how rewarding it is to receive a positive one! Should you ever want me to write a reference or pass on any of my thoughts further, then please do not hesitate to contact me, as I would be happy to do so.

    Mr and Mrs Weber

  • I would not hesitate to recommend you to others

    I completed on my sale with yourselves a couple of weeks back and wanted to drop you a quick note to thank you for your assistance with my sale. We had the house listed for nine months in 2016 with a competing agent and had not received a single offer. I wasn't expecting a hugely different experience with a new agent but felt it was time for a change. However, I am happy to say the general level of professionalism and communication I experienced across your whole team during the course of the house being on the market was a level above my previous experience, as was the overall quality of the marketing materials and resultantly the foot fall. I'd like to call out Paul and Gwen specifically for their assistance during the process, although the heartfelt conversation with Louis when our original offer fell through was also appreciated. I would not hesitate to recommend you to others or to use you again myself in the (hopefully reasonably distant) future. 

    Mr Millo

  • You have done a fantastic job

    Just wanted to say thank you to everyone at Charles Powell you have done a fantastic job in securing the sale of our property. Within days of putting our property back on the market you very quickly established a second cash buyer!! Although it has been quite stressful at times, we must congratulate you on having Gwen, she kept us sane with her constant updates and help. Always positive. Every estate agency should have a “Gwen” to fix things! Thanks yet again for a job well done.

    Mr and Mrs Spiers

  • Proactive approach

    Now that the ink is dry on our exchanged contracts and we’re nearing completion, I just wanted to put in writing what an excellent service we have had from Charles Powell Estate Agents.  Although all your staff have been very helpful at all times, it has been Paul, our main point of contact, who has been exceptional.  With our very specific requirements, selling our cottage only if we managed to secure the purchase of one particular Suffolk house, he has been superb, reacting quickly to get our house on the market and presenting it in the best possible light. We are simply left feeling that without his proactive approach and ability to anticipate issues well before they became problems, the sale/purchase would never have happened.  He has been a pleasure to deal with, and because of his communication and bargaining skills we have always known where we stood.  He even negotiated an excellent price on our house in Suffolk - well beyond the call of duty - and we are extremely grateful.  Indeed the estate agent in Suffolk who was dealing with that sale, phoned us especially to compliment Paul in the way he has driven this chain of buyers/sellers and suggested that it wouldn’t have gone through without his fantastic efforts. 

    Please pass on our sincerest thanks to your staff, and in particular Paul, who have all supported us these last few months.  We have recommended Charles Powell Estate Agents to many friends. Wishing you all the very best in your continuing efforts.

    Mr and Mrs Chick

  • You can definitely tell the difference between Charles Powell and other agents

    Thank you so much to yourself, Gwen and your team for all your hard work. You can definitely tell the difference between Charles Powell and other agents, you are in a completely different league to the others which has been a pleasure to experience and I'm really pleased we picked you. So thank you! I have been particularly grateful with your honesty, you set realistic expectations and have a customer focused approach. When anyone talks to me about house moves these days I always tell them they must use Charles Powell.

    Mr and Mrs Clapp

  • Top notch communication throughout and we will whole heartedly recommend you!

    A huge thank you for helping us with our purchase. They say buying a house is one of the most stressful life experiences but you have made it enjoyable! Top notch communication throughout and we will whole heartedly recommend you! Looking forward to our next chapter!

    Mr Dixon and Miss Slade

  • Highly recommended

    I just wanted to drop you a line to say thank you, once again, for the highly professional service we received from you and your team in selling the property in Woodley.  Highly effective at keeping the sale moving, brilliant communication, friendly staff........Highly recommended.

    Knightsway Homes Ltd

  • Professional, courteous and supportive

    We would just like to say a massive thank you to all at Charles Powell, especially Paul & Natalie. We would thoroughly recommend Charles Powell to family & friends.  They are professional, courteous and supportive, throughout the entire house sale & purchase.  They actively chase other parties, to ensure a smooth transaction from start to finish and provided us with regular updates.  We only wish all estate agents were as open, honest and transparent.

    Mr and Mrs Spridgeon

  • Diligent and helpful

    We very much appreciated the really good service from all at Charles Powell. You were all really diligent and helpful and we wouldn't hesitate to recommend your company.

    Mr and Mrs Wilmot

  • Continuous weekly, daily, hourly updates.

    Just wanted to say thank you. Your support and help in getting this sale through is really appreciated. Special thanks to Natalie for her continuous weekly, daily, hourly updates.

    Mr and Mrs Harris

  • Thank you all so much

    Thank you so much for selling our house and more importantly finding us our dream home. You all made the process so painless and easy and we really appreciate the amount of effort you put in finding us the right home. Thank you all so much.

    Mr and Mrs Jackson

  • Your staff are all friendly, helpful and positive

    Many thanks for all your time and trouble sorting out the sale of my property. Your staff are all friendly, helpful and positive despite fraught vendors!

    Mrs Robson

  • We knew you would be the right agent

    Louis, thanks to you and your team for getting the job done. You picked up on our suggested marketing themes , developed the plan, and delivered and exceeded with front page articles and advertising. The first serious sales day brought the well qualified buyer, prepared to pay top dollar to secure the home, and with cash to renovate. As you know, we had a wide valuation spread from 380 >750, and you came in on the nose at 600. From when we first talked maybe 18 months ago, we knew you would be the right agent, and I think your expertise in nursing the deal to completion was vital also. 

    Mr and Mrs Hocking

  • Really impressed by the drive and determination shown by everyone

    Louis, I just wanted to say thank you to you and your team, I think you have done a sterling job and we were really impressed by the drive and determination shown by everyone to get the sale completed. We have dealt with many estate agents over the years, you are by far the best we have had. If we every sell this house we will come back to you again

    Mr Taylor

  • You've restored my faith in Estate Agents! But only yours!!

    Thanks very much for your message, and all your help throughout this process. You've restored my faith in Estate Agents! But only yours!!

    Mrs Webster

  • You really are THE BEST Estate Agents EVER.

    Hi All. Just a quick note to say THANK YOU and how impressed we were with all the Team, you really are THE BEST Estate Agents EVER. You guided us through the sale so professionally, Steve was very helpful, considerate and always contactable which made a very pleasant difference from the other Estate Agents we have used in the past. Although the sale wasn't plain sailing, with several hiccups along the way, we did get there in the end and we were always kept informed of any developments. Thank you again, we will definitely be recommending you to all our friends.

    Mr and Mrs Morrison